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 This is the Terms & Conditions Agreement, Disclaimer and Privacy Policy applicable to all users accessing to PureGold Mint Sdn Bhd. Please read this carefully.

 

By accessing, viewing and/or ordering from The Gold Medallion and Round Medallion website (www.puregold.com.my), you acknowledge that you have read and understood these Terms and Conditions and you agree to be bound by them. 

PureGold Mint Sdn Bhd is operated online to provide recommendations and information on physical gold trading (buy and sell physical gold).

All the contents origin by or supplied to PureGold Mint Sdn Bhd is subjected to changes without prior notification.

PureGold Mint Sdn Bhd reserves the right to refuse response to any source of scam and destructive causes to this website.

 

Copyright and Trademark
The Company and Owner of this website (www.puregold.com.my), own the trademarks, logos and service mark contained in this website. All other trademarks not owned by PureGold.sg Pte Ltd,  or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PureGold.sg Pte Ltd, or its affiliates. These may not be used without written permission of PureGold.sg Pte Ltd or the party owning them.

 

Modification of Web Site and Terms and Conditions
The information, materials, data and arrangement ("Material") herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of PureGold.sg Pte Ltd and Puregold Group of companies.

 

Liability Disclaimers
The Material contained in this website, (including text, images, graphics, links, sound files, animation files, video files or other items and their arrangement) are provided "as is", "as available". PureGold.sg Pte Ltd does not warrant the accuracy, adequacy or completeness of these material.

No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of the third party's rights, title, satisfactory quality, merchantability, fitness for any particular purpose and freedom from any computer virus or other malicious, destructive or corrupting code, programme or macro, is given in conjunction with the information and materials contained in or linked to this website.

This website may include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered at PureGold.sg sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the website at a later date. PureGold.sg Group may at any time make modifications, improvements and/or changes to these Terms and Conditions and the material (names, images, pictures, logo and icons) displayed on the website or products and services referred to within, with or without notice. Advice received via this website should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

 

PureGold Mint Sdn Bhd shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with:

a)	any access, use or the delay or inability to access or use this website, or reliance on the Materials and/or any other information contained in this website;
b)	any system, server or connection failure, error, omission, interruption, delay in transmission, or computer failure;
c)	any use of or access to any other website linked to this website;
d)	any services, products, information, date, software or other material obtained from this website or from any other website linked to this website,

even if PureGold.sg Group or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this website, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this website.

 

Return Policy
We guarantee your satisfaction at PureGold Mint Sdn Bhd. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided they are kept in their original packaging. On returning bullion related items, the customer may (at PureGold.com.my discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of PureGold.com.my.

We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

 

Confirmation / Change / Cancellation of Order

•  If your order was not shipped yet, you can cancel it at any time. Please e-mail us for your cancellation request.
•  An email confirmation will be sent to you upon receipt of your order. If you do not hear from us within 4 hours, do give us a call at +(65) 6372 5050.

 

 

Delivery Services

• We will give our best efforts to deliver the items at your requested delivery time.
• Please bring along your IC, Receipt and Credit Card for verification upon collection. (FOR SELF-COLLECTION)
• Get ready your IC, Receipt and Credit Card for verification upon receiving of the Goods.
  
• If the gold bar is out of stock, you may have to wait for 2 weeks for the production of new stock. Goods sold are not refundable.